Magnetic Island Community Care Association Inc. (MI Care)
MI Care is committed to protecting the privacy, dignity and personal information of our members, volunteers, clients and visitors. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it safe.
1. What Personal Information We Collect
We collect only the information needed to provide safe, effective community services. This may include:
• Contact details – name, address, phone number, email
• Membership information – membership status, emergency contacts
• Volunteer information – application details, availability, training records, Working with Children Check or Police Check status
• Health‑related information – mobility needs, accessibility requirements, relevant medical information for safe participation
• Transport bookings – pick‑up locations, schedules, support needs
• Website interactions – basic analytics such as page visits and device type (no tracking of sensitive data)
We do not collect more information than is necessary for our services.
2. How We Collect Information
We collect information when you:
• become a member of MI Care
• volunteer with us
• complete a form (online or paper)
• book transport or participate in programs
• contact us by phone, email or through our website
• attend MI Care events or activities
Some information may also be provided by carers, family members or support workers when appropriate.
3. Why We Collect Personal Information
We collect information to:
• provide community programs and services
• ensure safety and accessibility for all participants
• coordinate volunteer activities
• manage transport bookings
• communicate important updates
• meet legal, insurance and reporting obligations
• improve our services and website
We will always tell you if information is required or optional.
4. How We Use and Share Information
MI Care uses personal information only for the purpose for which it was collected.
We may share information with:
• authorised MI Care volunteers and staff
• emergency services (if required for safety)
• government agencies when legally required
• service providers who support our operations (e.g., IT or website hosting)
We never sell, rent or trade personal information.
5. How We Store and Protect Information
We take reasonable steps to keep your information secure, including:
• password‑protected systems
• restricted access to volunteer and member records
• secure cloud storage
• locked filing cabinets for paper records
• regular review of data handling practices
Only authorised personnel can access personal information.
6. Accessing or Updating Your Information
You may request to:
• access the personal information we hold about you
• update or correct your details
• ask how your information is being used
To make a request, contact us at:
MI Care Office
7 Apjohn Street, Horseshoe Bay
Phone: 07 4758 1506
Email: admin@micare.org.au
We will respond within a reasonable timeframe.
7. Website Privacy & Cookies
Our website may use basic cookies or analytics tools to understand how visitors use the site. These tools do not identify individuals and do not track sensitive information.
You can adjust your browser settings to disable cookies if you prefer.
8. Photographs and Media
We will always seek consent before using photographs or videos of members, volunteers or participants in MI Care publications, social media or promotional materials.
You may withdraw consent at any time.
9. Third‑Party Links
Our website may contain links to external sites. MI Care is not responsible for the privacy practices of those websites.
10. Questions or Concerns
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
If you believe your privacy has been breached, we will investigate promptly and work with you to resolve the issue.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or MI Care’s practices. The latest version will always be available on our website.